REQUEST AN OFFER
EST ENG

Privacy Policy

Last updated: 05/29/2026

This privacy policy explains how Luvia Solutions OÜ (hereinafter „we”) collects, uses, and protects personal data on the website luviasolutions.com when used. We respect your privacy and process personal data in accordance with the General Data Protection Regulation (GDPR) and Estonian laws.

Data controller

  • Business Name: Luvia Solutions OÜ
  • Registration number 17471940
  • Address: Vikerkaare tee 9, Viimsi, 74001 Harjumaa, Estonia
  • Email: info@luviasolutions.com
  • Telephone +372 5115932

2. What data do we collect

We only collect data that is necessary to respond to your requests and for the website to function.

  • Contact form data: name, email address, phone number, and your message if you contact us.
  • Technical specifications: IP address, browser type, device information, and pages visited (via cookies and analytics).

3. Purpose and legal basis for processing

  • Answering queries and providing service — legal basis: your consent or taking steps necessary for the performance of a contract (GDPR art 6 para 1 letters a and b).
  • Website operation and improvement — legal basis: our legitimate interest (GDPR art 6(1)(f)).
  • Obligations arising from legislation — legal basis: legal obligation (GDPR Art. 6(1)(c)).

4. Cookies

The website uses cookies to ensure the proper functioning of the site, to analyze usage, and to improve the user experience. On your first visit, we will ask for your consent to use cookies through a cookie banner. You can change your preferences at any time. We distinguish between:

  • Essential cookies — for the basic functioning of the website (no consent required).
  • Analytics cookies — Anonymous usage statistics.
  • Marketing cookies — only with your consent.

5. Data Sharing with Third Parties

We do not sell your personal data. We only share data with trusted service providers who help us provide the service:

  • Web hosting Server service provider (within the EU).
  • Google — analytics, maps, funds, and spam protection (reCAPTCHA).
  • Marketing solutions — installment and payment partners (e.g., Esto), if you use the respective service.

When transferring data outside the EU/EEA, we ensure appropriate safeguards are in place in accordance with GDPR.

6. Data Storage

We store personal data only for as long as necessary to fulfill the purpose of processing or as required by law. Data submitted through the contact form will be stored until the inquiry is resolved and for a reasonable follow-up period, after which it will be deleted or anonymized.

7. Your Rights

You are right:

  • familiarize yourself with the data collected about yourself;
  • demand correction of inaccurate data;
  • request data deletion („right to be forgotten”);
  • to object to or dispute the processing;
  • provide your data in a portable format;
  • withdraw consent at any time;
  • file a complaint with the Estonian Data Protection Inspectorate (www.aki.ee).

To exercise your rights, please contact us at info@luviasolutions.com.

8. Data security

We implement appropriate technical and organizational measures to protect personal data from unauthorized access, alteration, or destruction, including encrypted connection (HTTPS).

9. Amendments

We may update our privacy policy from time to time. The current version will always be available on this page, along with the date of the last update.

10. Contact

For privacy-related questions, please contact: info@luviasolutions.com +372 5115932